We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 6ixxmerchandise.com@gmail.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at 6ixxmerchandise.com@gmail.com .
PROCESSING TIME
The order processing time may take up to 1-2 days due to a large number of orders. Processing includes checking, packing, and sending your orders to the post office. After completing these procedures, a tracking number will be provided to you. Processing time should be added to the total delivery time.
The average delivery time is 8-12 days, however we always try to get it delivered as soon as possible so it can be sooner.
DELAYS
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
TRACK YOUR ORDER
All orders we dispatch come with a tracking number, which we will automatically send to you. This allows you to easily track the progress of your order until it reaches your doorstep. While there may be occasional issues with the tracking number on our website, you can also use another website, such as this one
Shipping Expenses:
We understand the importance of a seamless shopping experience. If you decide to return any items, kindly bear in mind that the shipping expenses will be your responsibility. For our customers' convenience, we are pleased to inform you that we have return warehouses situated in Canada If you're located in this region, you can enjoy the benefit of domestic shipping for your returns. We will guide you with the specific address of our return warehouse upon initiating a return request.
For our valued customers outside of Canada, we sincerely Apologize for any inconvenience and appreciate your understanding. We remain committed to offering you the best shopping experience possible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
